Service Management Isn’t Just for IT Anymore,
It’s for the Enterprise
ITSM vendors have tried to adapt legacy tools for use by HR and others. The problem is that these legacy tools were designed for IT, so they are expensive and complex to deploy and use over time. That’s okay with IT since they rely on these tools to run their daily operations. But that’s not okay for the rest of the enterprise. Adopting legacy ITSM tools by HR, Finance, and others is daunting.
The good news is that Barista was designed to meet the needs of the entire enterprise from the start.