Espressive Blog
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- By Leah Lindblom
- March 31, 2021
The Definitive Guide to Virtual Agents. What You Need to Know Before You Buy.
For years, help desk agents have been monopolized by employees asking the same questions over and over again. When that…Read More
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- By Pat Calhoun
- January 1, 2021
The Employee Experience Will Become Synonymous with the Digital Experience
2020 was an unprecedented year in enterprise tech. Many digital natives shifted gears to quickly adopt a remote work environment and others…Read More
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- By Carlos Yupanqui
- October 20, 2020
First Impression: The Onboarding Experience
HR is overwhelmed these days. The pandemic has created a tremendous disruption to daily operations; there is a sudden spike…Read More
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- By Pat Calhoun
- September 15, 2020
CIO Perspective On Navigating the Safe Return Of Employees To The Workplace
Over the past several months, I have had the privilege of speaking with CIOs and IT leaders about their responses…Read More
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- By Carlos Yupanqui
- September 8, 2020
Barista: My Virtual Mentor
When starting a new job, it helps to meet that one person that will show you the ropes. Usually it…Read More
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- By Leah Lindblom
- August 17, 2020
The Importance of Frictionless Self-Help in a Work From Home World
According to McKinsey & Company, 62% of employed Americans are working from home as a result of the pandemic. The…Read More
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- By Pat Calhoun
- August 12, 2020
Questions To Ask Vendors To Determine If Their Virtual Agents Are Conversational
As with any emerging category, there couldn’t be more ways to describe AI-based employee self-help: chatbots, virtual assistants, virtual employee…Read More
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- By Pat Calhoun
- July 8, 2020
Does My Self-Service Portal Provide Self-Service?
Many customers have told me that they deployed an IT service management (ITSM) portal with the goal to shift left.…Read More
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- By Pat Calhoun
- June 30, 2020
CIO Perspective On Lessons from Digital-Natives
As part of our CIO Perspective Series, I get the opportunity to interview a variety of CIOs around a number…Read More
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