Espressive Blog
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- By Pat Calhoun
- July 8, 2020
Does My Self-Service Portal Provide Self-Service?
Many customers have told me that they deployed an IT service management (ITSM) portal with the goal to shift left.…Read More
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- By Pat Calhoun
- June 30, 2020
CIO Perspective On Lessons from Digital-Natives
As part of our CIO Perspective Series, I get the opportunity to interview a variety of CIOs around a number…Read More
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- By Pat Calhoun
- June 9, 2020
CIO Perspective on Moving Toward the Next Normal with Eric Johnson, CIO, SurveyMonkey
In April I wrote a blog summarizing an interview I had with Declan Morris, former CIO of Splunk. At that…Read More
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- By Tommy Lee
- May 18, 2020
5 Reasons Why ServiceNow Customers Select Espressive Barista
Due to the impact of the COVID-19 pandemic, the investments that your organization makes in technology solutions (e.g. help desks,…Read More
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- By Greg Nishihira
- May 18, 2020
When Slack Goes Down – Then What?
Since the COVID-19 work from home mandates took effect in March, collaboration apps such as Slack and Microsoft Teams have become even more…Read More
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- By Fran Fernandez
- May 13, 2020
5 Questions You Should Ask ServiceNow About Their Virtual Agent at Knowledge 20 ( Plus 1 Bonus Question)
If you’re a ServiceNow customer, chances are that you missed going to the annual Knowledge conference in Las Vegas last…Read More
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- By Pat Calhoun
- May 11, 2020
What Your Employee Self-Help Chatbot Can’t Live Without
It’s relatively easy to know what your help desk agents can’t live without. They need the tools—both software and hardware—to…Read More
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- By Criss Marshall
- April 23, 2020
CDC Director Warns Second Wave More Difficult
I’ve talked with several CIOs in the past couple of weeks who have speculated that there will be a second…Read More
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- By Pat Calhoun
- April 7, 2020
CIO Perspective on the Impact of COVID-19 with Declan Morris, Former CIO, Splunk
The shelter in place order was announced on March 16 in Santa Clara County California, where Espressive has our headquarters.…Read More
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