Espressive Blog
- By Pat Calhoun
- May 1, 2019
Adoption: Where Hope Is Not A Strategy
A flurry of startups have tried to address low adoption of intranets and service portals with the use of chatbots…Read More
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- By Criss Marshall
- April 25, 2019
To Use KBs for Employee Self-Help or Not. When is a Paradigm Shift Required?
A paradigm shift is defined as an important change that happens when the usual way of thinking about or doing…Read More
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- By Keith Parker
- March 26, 2019
Migrating to Office 365? Let Barista Make That a Positive Change for Your Employees.
Microsoft Office has long been the standard application suite used by enterprises. We are all familiar with the suite’s core…Read More
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- By Criss Marshall
- February 28, 2019
The Definition of Insanity Revisited
A recent Pulse Report revealed that 62% of IT service management (ITSM) leaders are considering or actively pursuing AI projects…Read More
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- By Pat Calhoun
- February 19, 2019
Will Your AI Initiative Succeed or Fail?
According to recent Gartner research, the number of enterprises deploying artificial intelligence (AI) has tripled in the past year. The…Read More
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- By Pat Calhoun
- January 14, 2019
AI Will be a Game Changer for Digital Transformation in 2019
Over the past year, we’ve noticed a significant trend from CIOs thinking about ways to use AI, to realizing that…Read More
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- By Keith Parker
- January 8, 2019
Achieving Deep Integration with ServiceNow is Quick and Easy
Last week Pat Calhoun wrote the blog, “Get More Value from Your ServiceNow Deployment in 2019.” The great news is…Read More
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- By Pat Calhoun
- January 2, 2019
Get More Value from Your ServiceNow Deployment in 2019
ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more…Read More
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- By Pat Calhoun
- December 18, 2018
Wishing You a Happy Holiday and Exceptional Experiences in 2019
As I reflect back on 2018, it was an exceptional year for the Espressive family. We added 21 new Espressionists,…Read More
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