Espressive Blog
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- By Pat Calhoun
- September 15, 2020
CIO Perspective On Navigating the Safe Return Of Employees To The Workplace
Over the past several months, I have had the privilege of speaking with CIOs and IT leaders about their responses…Read More
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- By Carlos Yupanqui
- September 8, 2020
Barista: My Virtual Mentor
When starting a new job, it helps to meet that one person that will show you the ropes. Usually it…Read More
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- By Leah Lindblom
- August 17, 2020
The Importance of Frictionless Self-Help in a Work From Home World
According to McKinsey & Company, 62% of employed Americans are working from home as a result of the pandemic. The…Read More
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- By Pat Calhoun
- August 12, 2020
Questions To Ask Vendors To Determine If Their Virtual Agents Are Conversational
As with any emerging category, there couldn’t be more ways to describe AI-based employee self-help: chatbots, virtual assistants, virtual employee…Read More
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- By Pat Calhoun
- July 8, 2020
Does My Self-Service Portal Provide Self-Service?
Many customers have told me that they deployed an IT service management (ITSM) portal with the goal to shift left.…Read More
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- By Pat Calhoun
- June 30, 2020
CIO Perspective On Lessons from Digital-Natives
As part of our CIO Perspective Series, I get the opportunity to interview a variety of CIOs around a number…Read More
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- By Pat Calhoun
- June 9, 2020
CIO Perspective on Moving Toward the Next Normal with Eric Johnson, CIO, SurveyMonkey
In April I wrote a blog summarizing an interview I had with Declan Morris, former CIO of Splunk. At that…Read More
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- By Tommy Lee
- May 18, 2020
5 Reasons Why ServiceNow Customers Select Espressive Barista
Due to the impact of the COVID-19 pandemic, the investments that your organization makes in technology solutions (e.g. help desks,…Read More
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- By Greg Nishihira
- May 18, 2020
When Slack Goes Down – Then What?
Since the COVID-19 work from home mandates took effect in March, collaboration apps such as Slack and Microsoft Teams have become even more…Read More
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