From transactional to transformational: how we unlocked true continuity in the employee experience.

In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...

In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

RAG has become the default answer on how to make AI in the enterprise smarter, safer, and more accurate. But let's get one thing straight...

ServiceNow’s $3B acquisition of Moveworks is bold—but history shows these moves often create more complexity than innovation. 

How WorkflowIQ is Empowering Overloaded ServiceNow Teams

The landscape of virtual agents has evolved dramatically. Gone are the days of manually building intents and entities, accompanied by the endless creation of...

Whether it’s implementing new software, upgrading hardware, or adjusting internal processes, the change management process plays a critical role in ensuring...

We share our 6 top use cases for AI in the workplace - and we break down how AI can deflect mundane tasks off of your employees.