Espressive Blog

Espressive Blog

- By Pat Calhoun
- January 13, 2020
NLP is the Next Buzzword

I was fortunate to co-present with a well-known AWS AI expert at a recent event where I shared my predictions…Read More
- By Pat Calhoun
- December 17, 2019
HR Leaders Are Catching Up with IT By Leveraging AI for Employee Self-Help

In February, we released the findings of a Pulse Report focused on the top IT service management (ITSM) strategies and…Read More
- By Pat Calhoun
- July 21, 2019
What Good is Automation If It Puts You Out of Compliance?

Our vision at Espressive is a world where employees get help without friction. We do that by automating resolution of…Read More
- By Pat Calhoun
- June 13, 2019
Are Your Employees Breaking Up with Your Chatbot?

Research proves that apps better be fast, or they won’t make the cut with your employees. Here are a couple…Read More
- By Pat Calhoun
- May 29, 2019
Espressive Named a “Cool Vendor” 2019 by Gartner

Cool happens to be one of my favorite words – I’m told I say it often. Now that Espressive has…Read More
- By Pat Calhoun
- May 1, 2019
Adoption: Where Hope Is Not A Strategy

A flurry of startups have tried to address low adoption of intranets and service portals with the use of chatbots…Read More
- By Criss Marshall
- April 25, 2019
To Use KBs for Employee Self-Help or Not. When is a Paradigm Shift Required?

A paradigm shift is defined as an important change that happens when the usual way of thinking about or doing…Read More
- By Keith Parker
- March 26, 2019
Migrating to Office 365? Let Barista Make That a Positive Change for Your Employees.

Microsoft Office has long been the standard application suite used by enterprises. We are all familiar with the suite’s core…Read More
- By Criss Marshall
- February 28, 2019
The Definition of Insanity Revisited

A recent Pulse Report revealed that 62% of IT service management (ITSM) leaders are considering or actively pursuing AI projects…Read More