Espressive Named a “Cool Vendor” 2019 by Gartner

By Pat Calhoun • May 29, 2019

Cool happens to be one of my favorite words – I’m told I say it often. Now that Espressive has been named a “Cool Vendor 2019” by Gartner, I have to admit I like it even more. So, it makes sense to write a blog about what’s cool about being in the recent Gartner report, “Cool Vendors in Human Capital Management: Enhancing Employee Experience.”1

First, look at the name of the report – “Enhancing Employee Experience.” We founded Espressive on the belief that getting help at work shouldn’t be so hard. While others focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee—because you can’t have self-help if your employees are not engaged. From the beginning, a key strategic imperative of ours has been to create “exceptional employee experiences” . . . so it is cool to be recognized for that.

Second, while the report focuses on the human capital management (HCM) market, the report states that, “By 2021, 25% of digital workers will use a virtual employee assistant on a daily basis, up from less than 2% in 2019.” We believe that stat isn’t just about employees using an HR virtual assistant, it is referring to digital workers in general. So, enterprises have two choices—let every department pick their own virtual assistant and end up with “chatbot soup,” or implement a virtual assistant that works for the entire enterprise. What’s cool is that Espressive Barista automates resolution of employee questions across the enterprise including HR, IT, facilities, and more so employees have just one place to go to request and receive help.

There are a lot of things that are cool about Espressive Barista, our AI-based virtual support agent. Here are just a few:

  • Barista recognizes over 500M phrases on the first day, which means that you get immediate value and significantly reduced deployment time
  • Our omni-channel approach means that you can quickly achieve employee adoption by 80% or more
  • With our Employee Language Cloud, Barista has a high accuracy rate so employees keep coming back and your help desk call volume is reduced up to 60%
  • Barista increases the value that you already receive from your existing content, and Barista can learn as help desk agents close tickets, as well as learning on the fly

The entire Espressive team is proud to be named a Gartner Cool Vendor 2019. You can read the entire report here.

1Gartner Cool Vendors in Human Capital Management: Enhancing Employee Experience, Jason Cerrato, Amanda Grainger, Jeff Freyermuth, Helen Poitevin, Ron Hanscome, and John Kostoulas, May 16, 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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