If you’re ready to get started with automating processes in your IT department, you will want to make sure you’re choosing the right provider. Luckily, we have the top questions you should ask below, as well as recommendations for who the top vendors are in each category of IT automation software. Let’s dive in.
Questions to ask an IT automation vendor
When considering an IT automation software vendor, it’s important to ask the right questions. These might include:
- Baseline Features: What features does your software offer to improve efficiency?
- Integrations: How easy is it to integrate your software with our existing IT infrastructure?
- Support: What kind of support do you offer for your software? Does the SLA uptime match the needs of the organization?
- Examples: Can you provide case studies or testimonials from other customers who have used your software?
- Cost Reduction: How will you save my organization money through automation? How will you measure ROI after implementation?
Top-rated IT automation software
The automation software you choose depends on your organization’s unique needs. We did the research for you and—based on reviews, rankings, and awards—have all the top options below.
SOC automation, security and risk management
Drata is a top option for SOC automation, security, and risk management. It offers a comprehensive suite of tools to help organizations achieve and maintain SOC 2 compliance.
NOC automation
Tupl is a leading provider of NOC automation solutions. Their platform uses AI to automate and optimize network operations, resulting in improved efficiency and reduced costs.
SIEM automation
Securonix Next-Gen SIEM holds the Customer’s Choice 2023 title according to Gartner with the highest overall rating for SIEM (security information and event management). When choosing a solution, look for one that offers real-time threat detection and response, as well as comprehensive reporting capabilities.
ITSM automation
Espressive is the top option for ITSM automation according to The Forrester Report. Their AI-powered virtual support agent can automate your help desk, provide instant answers to employee questions, increase employee satisfaction, smoothly integrate with any system, and provide ROI on day 1.
Forrester recognizes our approach by saying, "Strategically, Espressive has fully aligned itself with customer success with its robust partner strategy, included services to ensure that its customers’ products meet end-user expectations, and built a pricing model with contract mechanisms designed to guarantee positive user outcomes."
Espressive’s commitment to customer success is further demonstrated through initiatives like our ML Operations Team, ensuring industry-leading deflection rates. Forrester acknowledges our strengths, stating, "Espressive’s strengths lie with its ease of deployment and its employee language cloud, lowering the customer adoption burden."
Benefits of IT automation software
Reduce operational costs
IT automation software can significantly reduce operational costs by automating routine tasks, thereby freeing up IT staff to focus on more strategic initiatives. This not only saves time, but also reduces the need for additional staffing resources.
Cut down on errors
Manual processes are prone to errors which can lead to system downtime and loss of productivity. IT automation software can eliminate these errors by ensuring that tasks are performed consistently and accurately every time.
Enhance UX for employees
By automating routine tasks, IT automation software can improve the user experience for IT agents. This can lead to increased productivity and job satisfaction, as employees can focus on their core responsibilities rather than mundane tasks.
Provide 24/7 support
IT automation software can provide round-the-clock support, ensuring that systems are up and always running. This can significantly improve service levels and customer satisfaction.
Get started in workplace automation with Espressive
Espressive CEO Pat Calhoun claims that workplace automation is all about “automating the mundane while elevating the humane.”
That’s exactly what you want to keep in mind when choosing an IT automation tool. Where can we elevate our team’s strengths and put them in a more strategic position to better support our organization’s needs? Clients come to Espressive every day with exactly that question.
IT automation software can significantly improve ITSM efficiency by reducing operational costs, cutting down on errors, enhancing the user experience for employees, and providing 24/7 support. Remember when choosing a vendor, it’s important to ask the right questions and consider different options for different levels of IT. With the right IT automation software, organizations can streamline their processes and focus on strategic initiatives that drive business growth. If you need guidance on how to navigate this landscape, request a demo and our team will set up a complimentary session!
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