From transactional to transformational: how we unlocked true continuity in the employee experience.
In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...
In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...
We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.
We share our 6 top use cases for AI in the workplace - and we break down how AI can deflect mundane tasks off of your employees.
Today,we’re excited to introduce TroubleshootingIQ, our groundbreaking technology designed to address a critical issue faced by many organizations...
Traditionally, completing ServiceNow catalog items involved navigating static forms—a method that could often be tedious and impersonal. Our latest approach tra
In the digital workplace, the quest for knowledge has evolved beyond the traditional knowledge base (KB) search. We’ve noticed a significant shift in how...
Welcome to the second installment in our series on intent-less architecture. In this post, we’ll explore how the Espressive approach simplifies IT service...
In recent weeks, I’ve been discussing the concept of “intent-less” architecture, which might seem unfamiliar to those who haven’t built a bot. This blog post is
One of the best ways to use AI for human resource departments is to save critical time on the process of onboarding new employees.
ChatGPT security risks include sharing of PII, trade secrets, source code, and more - but fortunately, there is a way to protect your enterprise.
Balancing ChatGPT at work: Strategies for enterprises to harness its growth while ensuring responsible use among its staff.
Espressive recently announced Barista Live Generative Answers (LGA), which has raised a number of questions related to how...
Predicting 2024: LLMs will dominate in automating resolution, transforming issue management with automated AI workflows.
Espressive's AI solutions were born from lessons at ServiceNow to revolutionize workplace help with intuitive AI products since 2016.
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