Featured Blogs

Cracking the Code: Why Long-Term Memory in BaristaGPT Changes Everything

From transactional to transformational: how we unlocked true continuity in the employee experience.

Featured Blogs

Why We Founded Espressive: Escaping the Customization Trap

In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...

Featured Blogs

From Intents to Instructions: How WorkflowIQ Ended the Era of Overbuilt Virtual Agent Logic

In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...

Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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5-Min No-Code LLM Integration Delivers Automation Magic

Barista Control Center creates an exceptional AI automation experience emphasizing the need for user-friendly automation.

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NLP For Business: Creating an Exceptional Automation Experience

“It seems like every department is off building RPA bots and other automations and I’m trying to wrap my arms around how we can sustain this growth..."

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How Espressive is Succeeding with Partners

I am more than thrilled that we recently announced two very meaningful partnerships: DXC and Ivanti. Both DXC and Ivanti looked at all options...

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Boosting ROI in Knowledge Management for Employees

Enterprises should have seamless knowledge management in place, despite robust systems, to improve efficiency & improve employee satisfaction.

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Broadening Service Desk Automation with AI

In 2016 I decided to leave my role as SVP of product at ServiceNow because my vision of the future was very different from where ServiceNow was headed...

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Achieving the Gold Standard IT Service Desk Solution

Having started my career on the service desk, I know exactly what life is like answering the phone day in, day out. People are generally not calling you...

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