Featured Blogs

Cracking the Code: Why Long-Term Memory in BaristaGPT Changes Everything

From transactional to transformational: how we unlocked true continuity in the employee experience.

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Featured Blogs

Why We Founded Espressive: Escaping the Customization Trap

In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...

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Featured Blogs

From Intents to Instructions: How WorkflowIQ Ended the Era of Overbuilt Virtual Agent Logic

In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...

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Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

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Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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All Blogs

Virtual Agents' Future: 2023 Outlook

Discussing Espressive's AI-based virtual support agent origin and 2023 AI trends with Kathleen Walch on the AI Today podcast.

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The Benefits of Conversational AI

Benefits of Conversational AI: Understand & generate human speech, enabling intuitive user interactions. Find out the other benefits of conversational AI.

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Conversational AI for Insurance

Leaders are adopting conversational AI for Insurance companies for better customer service, automated workflows and streamlined processes.

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The Next Phase in Quiet Quitting

When I decided to leave ServiceNow back in 2016 to focus on my next startup, I held a very high bar for who I wanted on the journey.

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Espressive: Focused on Customer Success

Reflecting on Espressive's customer success insights through AI automation from the Forrester Report as the Chief Customer Success Officer.

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Espressive Barista: An Easy-to-adopt Virtual Agent

Forrester recommends Espressive for seamless AI-based virtual support agent adoption and partner-based employee automation.

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Espressive is a Leader

Forrester cited Espressive as a Leader in The Forrester Wave™: Chatbots for IT Operations, Q4 2022 report. That in itself is an honor, but there are two...

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Getting Outliers to Use Your AI Virtual Agent

I attended a quarterly business review for one of our strategic customers this morning and the topic of adoption came up. They are seeing great adoption...

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Why Your Service Desk Agents Want AI

I met with the CIO of a large healthcare provider today who is an Espressive customer and talked about the exciting opportunity that an AI-based virtual...

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Assessing AI Platforms for the Best ROI

Today’s ever-changing world is pressing IT and HR leaders to review strategies and approaches to almost everything – with a focus on technologies...

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Sparking Employee Adoption Changes Through Workplace Automation

Traditional habits persist in ITSM communication, but AI automation aims to shift preferences towards more efficient, alternative solutions.

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ITSM Collaboration Tools Compliance

In today’s world of Slack and Microsoft Teams, many organizations are rethinking the concept of the “service desk”. Their employees, who have lost the...

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