Featured Blogs

Cracking the Code: Why Long-Term Memory in BaristaGPT Changes Everything

From transactional to transformational: how we unlocked true continuity in the employee experience.

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Featured Blogs

Why We Founded Espressive: Escaping the Customization Trap

In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...

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Featured Blogs

From Intents to Instructions: How WorkflowIQ Ended the Era of Overbuilt Virtual Agent Logic

In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...

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Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

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Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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All Blogs

Revolutionizing Troubleshooting Vol.5: Introducing TroubleshootingIQ

Today,we’re excited to introduce TroubleshootingIQ, our groundbreaking technology designed to address a critical issue faced by many organizations...

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Transforming Catalog Experiences Vol.4: From Forms to Conversational AI

Traditionally, completing ServiceNow catalog items involved navigating static forms—a method that could often be tedious and impersonal. Our latest approach tra

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The Future of Enterprise Search & Generative AI Vol.3: Finding Answers, Not Documents

In the digital workplace, the quest for knowledge has evolved beyond the traditional knowledge base (KB) search. We’ve noticed a significant shift in how...

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Rocking the ITSM World Vol.2: How Espressive’s Intent-Less Architecture is Like a Classic Rush Song

Welcome to the second installment in our series on intent-less architecture. In this post, we’ll explore how the Espressive approach simplifies IT service...

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Intent-Less Virtual Agent Architecture Vol.1

In recent weeks, I’ve been discussing the concept of “intent-less” architecture, which might seem unfamiliar to those who haven’t built a bot. This blog post is

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AI in Human Resources: How to Automate New Employee Onboarding

One of the best ways to use AI for human resource departments is to save critical time on the process of onboarding new employees.

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ChatGPT Security Risks - How to Protect Your Enterprise

ChatGPT security risks include sharing of PII, trade secrets, source code, and more - but fortunately, there is a way to protect your enterprise.

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AI Dream Team: Virtual Agents + ChatGPT

Balancing ChatGPT at work: Strategies for enterprises to harness its growth while ensuring responsible use among its staff.

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What is Barista Live Generative Answers?

Espressive recently announced Barista Live Generative Answers (LGA), which has raised a number of questions related to how...

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My AI Predictions for 2024

Predicting 2024: LLMs will dominate in automating resolution, transforming issue management with automated AI workflows.

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Barista is Now Fully Conversational!

Espressive's AI solutions were born from lessons at ServiceNow to revolutionize workplace help with intuitive AI products since 2016.

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LLMs: Automating Employee Resolutions

The level of innovation in the generative AI space has been super exciting, with what appears to be yet another foundational model being announced...

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