Featured Blogs

Cracking the Code: Why Long-Term Memory in BaristaGPT Changes Everything

From transactional to transformational: how we unlocked true continuity in the employee experience.

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Featured Blogs

Why We Founded Espressive: Escaping the Customization Trap

In 2016, we watched enterprise IT teams fall into the same painful cycle. Platforms like ServiceNow were chosen because they were highly customizable, but...

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Featured Blogs

From Intents to Instructions: How WorkflowIQ Ended the Era of Overbuilt Virtual Agent Logic

In the early days of enterprise automation, the virtual agent hype cycle promised big things. All you had to do was build a few intents, train some...

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Featured Blogs

Why NLP-Based Virtual Agents Were Always Doomed (Even Ours)

We spent years building one of the best intent-based virtual agents on the market — and then we replaced it.

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Featured Blogs

Not All RAG is Created Equal (Part 2)

RAG works when an employee is looking for information that can be found in policy documents, but when they're trying to solve a problem, the experience can...

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All Blogs

Key Challenges LLMs Face for Enterprise

I have had the opportunity to meet with a number of CIOs who are excited about bringing in large language models (LLMs), such as Microsoft's...

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AI Virtual Agent Key Capabilities for Self-Help

Balance cost savings with stellar employee experiences using a virtual agent powered by AI with Espressive Barista.

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Prioritizing Privacy on a Global Scale

Espressive's AI powered virtual support ensures data privacy with a comprehensive approach, giving users confidence and security.

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The Meteoric Rise of ChatGPT

Today I asked ChatGPT what other technology in history compares in terms of how quickly it added users. The notable examples that ChatGPT cited include...

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Our Top 4 IT Automation Software Options

If you’re ready to get started with automating processes in your IT department, you will want to make sure you’re choosing the right...

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IT Process Automation

ITSM, CIO & CTO Leaders examine IT tasks for efficiency gains�AI identifies where 80% of effort meets 20% of needs.

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Generative AI vs. LLM—What Came First?

Generative AI is a type of artificial intelligence that creates previously non-existent content by imitating the data it has been trained on. The term...

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Our Formula for Customer Success

At Espressive, our AI-based support agent Barista focuses on customer success as an integral part of our strategy for strong partnerships & mutual growth.

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What is the Cost of Cost-Containment?

AI automation can help improve cost containment to stay competitive, profitable, and sustainable in today's economy.

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The Crucial Role of Security at Espressive

Our AI-based support agent systems prioritize your data's confidentiality, integrity, and availability across all platforms for secure operations.

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What’s in a Name, Logo, Website?

As the famous Shakespearean question goes, "What's in a name?" But in today's visually driven world, we might ask ourselves, "What's in a logo?"

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Meet Your Service Desk's New Star: Barista!

The Barista Caf� User Group event at Espressive HQ showcased customer strategies for maximizing our product's efficiency.

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